Generally, cancellations that are made at least 48 hours in advance of the tour departure time do not incur any charge, except for tours with tickets linked for monuments. For these tours, there is a cancellation fee of 50 euros once the ticket is reserved, and a 100 % fee if cancelled less than 48 hours. There can be no refund if notice is not given or if it is given less than 48 hours in advance of the scheduled departure time of the tour. If the client does not show up for the tour (without having provided notice), no refund will be given.
The tour guide will get off the bus at the bus stop with a list and call out the names of customers who have made a reservation. It is recommended that you arrive at the bus stop 10 minutes before the scheduled departure time. However, please note that the agency is not responsible for delays due to road traffic, maritime, or flight conditions.
In the case of cancellation on behoalf of BGT Travel, we offer a 100% refund. At BGT Travel, we always strive to pick up customers at the scheduled time. However, traffic conditions are beyond our control. If there is a delay, please refer to the voucher for an emergency contact number + 34 664 64 80 61 to call and find out the location and estimated delay of the bus. We also try to proactively inform you about delays.
Each destination on our tour is typically allocated between 4 ½ and 5 hours.
Anyone can participate in the excursion, but please note that animals and pets are not allowed. Infants three years or under can attend for free, but they must sit on their parents’ laps(infants 3 years or under have to pay the ticket price to the attractions). From ages four to eleven, the price is 75% of the adult rate since these children require a seat on the bus. To participate in the Caminito del Rey tour, children must be at least eight years old, and proof of age must be presented at the entrance. We recommend that anyone who wishes to participate should be physically capable of walking, climbing stairs, and keeping up with the group. Our shared tours are not suitable for people with reduced mobility.
According to current legislation in the Kingdom of Spain and the European Union, it is mandatory to carry your passport or ID with you in all public places. On the day of the excursions to Granada, Seville, Gibraltar, and Tangier, you must bring the ID or passport that was indicated at the time of reservation.
Yes, you are welcome to bring food and drinks with you, but please note that eating and drinking on the bus is not allowed (except for water).
The maximum group size is 30 people.
We offer tours in up to five languages: English. French, German, Spanish & Italian. For private tours, we can arrange guides who speak other languages such as French, German, Italian, Arabic, Swedish, Russian, Finnish, and more. The special tours will be attended in english only.
For special tours, there are no additional activities offered besides transportation, monument tickets, and guided tours.
For group bookings, please send an email to our info address and we will provide a customised price depending on the services included. Unfortunately, we do not offer any discounts for frequent customers at this time.